At SquareGPS, we’re revolutionizing how real-world movements are visualized and managed through IoT solutions. Our flagship platform helps businesses track and manage vehicles, cargo, and field personnel by transforming geolocation and sensor data into powerful business tools. With headquarters in sunny Los Angeles and a growing presence worldwide, we’re excited to expand our innovative team in Serbia.
Join a multinational team that values curiosity, responsibility, and creativity in leveraging IoT technologies for a better world!
Role Overview: Technical Support Engineer
As a Technical Support Engineer, you’ll be the go-to person for handling and resolving technical requests from our global partners and clients, with a focus on the EU timezone. You’ll provide remote support, manage issues, and help drive customer satisfaction by delivering top-notch service. This role combines customer support, technical communication, and training to ensure users have a smooth and successful experience.Key Responsibilities
- Customer Support: Address client queries, troubleshoot issues, and resolve cases promptly and professionally.
- Documentation & Knowledge Base: Develop and maintain guides, FAQs, and tutorials for both internal and customer use, sharing insights with the team.
- Customer Experience: Maintain SLAs and contribute to an exceptional customer experience by handling requests and issues efficiently.
- Training & Consultation: Participate in partner meetings and provide training and consultations for customers and team members.
- Content Creation: Develop instructional materials, including videos and manuals, to aid user understanding.
Your Qualifications
- Education: Degree in IT, Engineering, or a related field.
- Experience: Over 2 years in technical support, ideally within a B2B context.
- Language: Fluent English for daily communication with international clients, Russian C1
- Skills:
- Strong understanding of troubleshooting and customer support techniques.
- Experience with SLAs and a commitment to driving customer satisfaction.
- Competence in networking principles (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), and databases (MySQL, PostgreSQL).
- Familiarity with APIs, as well as basic scripting or programming knowledge (e.g., Python, PowerShell).
- Bonus Skills:
- Understanding of IoT principles and telematics.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud).
Why SquareGPS?
- Work Environment: Enjoy a hybrid work setup with 4 days remote and 1 day in our Belgrade office, based on a 40-hour workweek.
- Compensation: Competitive USD-based salary, with a performance bonus and holiday bonus. Payments are made twice a month.
- Professional Development: We invest in your growth with access to workshops, conferences, and industry courses, plus resources like an extensive digital library and language classes (English or Spanish).
- Health & Wellness: Receive mental health support through the “Yasno” service.
- Career Growth: Join a company culture centered on open feedback and growth, offering both vertical and horizontal progression opportunities.
- Impactful Work: See your contributions directly, with timely feedback from teammates, managers, and HR.
- Vibrant Culture: Participate in online and offline events, team-building activities, and knowledge-sharing sessions with an international team that connects beyond work.
Additional Benefits
- Paid Time Off: 21 days of PTO, 6 paid sick days, plus additional paid holidays.
- Employment Contract: Secure contract with our international entity via Deel.